Privacy Policy
Last updated: 26/05/2025
Ciani Jewellers (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website, https://www.cianijewellers.com, or contact us.
1. Information We Collect
We may collect the following personal information:
Identity Data: Your name, ID or passport number (if required for invoicing or shipping).
Contact Data: Email address, telephone number, billing address, and delivery address.
Transaction Data: Details of purchases and payments made.
Technical Data: IP address, browser type, device type, time zone settings, and website interaction data (via cookies and analytics tools).
Communication Data:Emails or messages exchanged with us.
2. How We Use Your Personal Information
Under POPIA, we process your personal information only when necessary and for the following purposes:
To process and fulfill your orders.
To respond to your inquiries or customer support requests.To send order confirmations, updates, or shipping notifications.
To send marketing communications (only if you have provided consent).
To improve our products, services, and website.
To comply with legal or regulatory obligations.
We will only use your information for the purpose for which it was collected or reasonably related purposes.
3. Legal Basis for Processing
Under POPIA, we process personal information based on one or more of the following lawful grounds:
Your consent (which you may withdraw at any time).
Performance of a contract (e.g., processing your order).
Legal obligation (e.g., for invoicing and tax compliance).
Legitimate interest (e.g., improving our services).
4. Sharing Your Personal Information
We do not sell your information. We may share your data with trusted third parties only when necessary:
Payment providers (e.g., PayFast, PayPal) for secure transactions.
Couriers and delivery partners for order fulfilment.
IT and website service providers for hosting and maintenance.
Legal or regulatory authorities if required by law.
All third parties are required to process your information in line with POPIA and safeguard your data.
5. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law (e.g., for tax or legal purposes). After that, your data will be securely deleted or anonymised.
6. Your Rights Under POPIA
You have the right to:
Request access to the personal data we hold about you.
Request correction or deletion of your personal data.
Object to the processing of your data in certain circumstances.
Lodge a complaint with the Information Regulator (South Africa) if you believe your rights have been infringed.
To exercise any of these rights, please contact us (see Contact section below).
7. Cookies and Website Tracking
We use cookies and similar technologies to enhance your experience, remember preferences, and track website performance. You can disable cookies via your browser settings, though this may affect certain features of our website.
8. Data Security
We use appropriate technical and organisational measures to protect your data against loss, misuse, or unauthorized access. While we strive to protect your information, no website or online service is 100% secure, so we encourage you to be cautious when sharing personal information.
9. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of these sites. We recommend reading their privacy policies before providing personal information.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal, technical, or business developments. Updates will be posted on this page with a revised “Last Updated” date.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we process your personal information, please contact:
Ciani Jewellers
Cape Town, South Africa
Email: info@cianijewellers.com
Phone: 083 4614898